Professional experience

04/1999 - 08/2004
 :  Head of Technical Support for the Benelux Help Desk of the company Easy Computing (software and IT literature).
°  Help for installation and use of our software, principally in the Dutch language, and research for technical or commercial solutions for possible bugs and/or conflicts. Support provided by telephone, email and via written communication.
°  Occasional support for the products of the company Micro Application (French software and IT literature) for Belgium and Luxembourg.
°  Creation and maintenance of the web pages for the section “technical support” of the website,
°  Product manager for some French Easy Computing products.
°  Product manager for the French part of two internet manuals for the companies Tiscali and Skynet
°  Webmaster of the website

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